Device Compatibility and Supported Browsers

Device Compatibility

Minimum Screen Width

The minimum supported resolution (width dimension) in CSP is 360 pixels.

Supported Devices

• Windows Devices: Compatible with Windows laptops and desktops.
• Mac Devices: Fully supported on iMac, MacBook and other Mac models.
• Android Devices: Works on smartphones and tablets running Android.
• iPhone Devices: Supported on iPhones with iOS.

Supported Browsers

To ensure the best experience, use one of the following browsers in their latest version:

• Google Chrome
• Safari
• Opera
• Firefox
• Samsung Internet
• Microsoft Edge

Note: Internet Explorer is no longer supported. Please update to Microsoft Edge.

Frequently Asked Questions (FAQ)

What if my screen resolution is below 360 pixels?

If your device does not meet the screen width requirement, you can try the following solutions:

1. Switch to Another Device: Access the platform on a tablet, laptop, or desktop that meets the screen resolution requirements.
2. Adjust Your Browser Zoom: Lower the zoom level in your browser settings to fit the platform's requirements.

What if my browser is unsupported or outdated?

To ensure compatibility with the platform, follow these steps:

• Install a Supported Browser: Download one of the recommended browsers below:
  • Get Google Chrome
  • Get Mozilla Firefox
  • Get Microsoft Edge
  • Get Opera Browser
• Update Your Browser: Make sure your current browser is updated to the latest version.

What should I do if I still cannot access the platform?

If you're still experiencing issues, try these troubleshooting steps:

• Clear Cache and Cookies: Clearing your browser's cache and cookies often resolves browser-related problems. Refer to this guide for instructions.
• Use an Incognito or Private Browsing Window: This helps avoid interference from extensions or cached data.
• Contact Support: If the issue persists, reach out to our support team at [email protected].