FAQs

What is CSP?

CSP stands for Corporate Services Platform – an online software application for incorporating and administering Singapore companies. CSP is designed for use by entrepreneurs and business persons who plan to (or have already) set up a Singapore company. CSP supports a complete range of corporate services for private limited companies in Singapore. These services include initial incorporation, ongoing compliance, license approvals, payroll administration, bookkeeping, tax filing, immigration services, and other related services.

Is there a tutorial for CSP?

The best place to start is the Overview of CSP Platform article. The following tutorial gives you a guide of the platform.

Who can use CSP?

Anyone with a working email address can create a free account on CSP. CSP is designed for use by individuals who have or plan to incorporate a company in Singapore.

What is the cost of using CSP?

There is no cost to create an account on CSP; the account is completely free. Once you have a CSP account, you can request specific services that you would like to purchase.

If I already have a Singapore company, can I transfer it to CSP?

Yes. If you have incorporated a Singapore company with another service provider, you can transfer your company to CSP. There is no cost for the transfer.

Who will I be working with if I use CSP?

You will work with a dedicated team of corporate services professionals. You can learn more about your team by selecting Service Team in the left navigation menu or via the link Meet Your Team.

How do I make payments in CSP?

We accept most modes of online payment. These include the following:

• Most credit cards
• Most debit cards
• Bank-to-Bank wire transfer to our account
• Checks

We do not accept cash payments.

How do I get help if I am confused about any aspect of CSP?

There are several ways for you to get help if you are confused about any aspect of CSP. Please read the article about Getting Help to learn more.

Can I use CSP to manage companies that are not registered in Singapore?

As of now, CSP is only available for Singapore registered companies. However, we plan to introduce it in other jurisdictions in future.

Why should I use CSP instead of working with a traditional corporate service provider?

CSP disrupts the stodgy and ossified corporate services industry of Singapore and fundamentally transforms it. Instead of the old inefficient model where customers are at the mercy of their service provider returning emails or calls, we put you in control. You initiate, manage and control every task for our team through the platform; our platform intelligently routes each task step to the right person and monitors the response time and quality of delivery for each step. The advantages of this new model are too many to list here but you can start by visiting our Why You Should Join page.

Is there a membership fee to create an account on CSP?

No, there is no membership or initiation fee to open an account on CSP. It is completely free.

Who will interface with the various government agencies (such as ACRA and MOM) on my behalf if I use CSP?

In most cases, we will take care of interfacing government on your behalf. All you will need to do is provide the necessary information and documents to us through CSP.

Where can I provide feedback about my experience with CSP?

You can contact your service provider directly to leave your feedback. We would really appreciate your thoughts and comments on our platform or on your service provider. Learn more about how to contact us here.

How long does it take to complete a typical service request if I use CSP?

Service requests on CSP greatly vary on their length and complexity. Be sure to receive a reply from us within a few working hours. However, if the request requires the involvement of government authorities or other parties, it may take up to a couple of weeks at the most.

Will I be able to access my company information any time after I have completed all requests? Where do I do that?

Yes, you can access all information about your company at any time by visiting the My Companies page. Visit the View Your Company's Profile page to learn more about this topic.

Will I have to be physically present in Singapore at any time for any of my requests?

For most services, you do not have to be physically present in Singapore.

Do you provide any refund if I cancel my account with CSP?

Yes, any unused services will be refunded when you close your account. Please see our Refunds and Return of Deposits page for more information.

How do I create an account with CSP?

Visit the Creating a CSP Account page to learn how to open a new account.

If I am unable to log into my account, what should I do?

The most common reason for this situation is an incorrect password. You can change your password.

If you are still not able to access your account, please visit the Getting Online Help page and contact us using the method most convenient to you.

Does My Current Balance amount have an expiration date?

No, your Current Balance never expires. You can use it at any time. If you decide to close your account with CSP, any balance you have in your account will be refunded to you.

How can I add funds to my Current Balance, if I have no Payments Due?

Go to My Payments page on the left navigation menu. If you do not have any payments due, the ADD FUNDS button will become active. Click on it to add funds to your current balance.

If I send payment by cheque or bank transfer, how will I be notified when CSP receives my payment?

We will notify you by email when we receive your cheque or bank transfer amount. We will apply the payment to the appropriate service requests and immediately start working on your service request(s) that were paid for.

How do I cancel my CSP account?

You can deactivate your CSP account at any time. Read the Deactivating User Account article to learn about the procedure.

How much time do I have to pay my Payments Due for a service request before?

We will start work on your service request only after we receive payment for it. There is no penalty or deadline for paying your payments due for a specific service request but the request will not be started. If we do not receive payment in 30 days, the system will automatically cancel the request. You will have to submit a new request if you wish to get that work done on CSP.