Some service requests will require signatures from one or more persons associated with your company.
CSP utilizes electronic signatures for the execution of documents that are generated or managed on the platform. The use of electronic signatures enables us to provide fast, efficient, and cost-effective service. You do not have to courier documents to us or visit our offices to sign the documents.

Video Tutorial

How eSignatures Work

If your service request requires the signature of documents, the CSP system will assign the request to you at the step where signatures are required (e.g., for new company incorporation, this step is called Sign Incorporation Documents).

When the request gets to the signature step, all persons who are required to sign the document set will receive an email with a private link to sign the document.

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If the signatory's identity has not been previously verified on CSP, the signatory will receive another email containing instructions for Identity Verification.

Step By Step Guide

Configuring the Signatories

When you incorporate or transfer your Singapore company, you will be required to provide details for all the key persons associated with your company, such as the directors, shareholders, and officers. As part of this information, you will also provide the email address of each person. This is the email address that will be used for electronic signatures. Therefore, please provide a valid email address for each person.

The CSP system will automatically generate the necessary documents for a service request. For each document, the system will automatically determine the appropriate signatories and the correct location where the appropriate location(s) where each signatory must sign.

The system will move the request to the signature step. On this step, all signatories for the document set will receive an email with instructions for signing the documents.

While the request is in the Signature Step, it will be assigned to you. You can monitor the signature status of each signatory as described here. If you have any questions for our staff, you can write them in the Messages icon and send the request to our staff by clicking the appropriate button, e.g., REQUEST ASSISTANCE.

How to Sign Electronically

If you are a signatory, to sign the documents, you should:

Open the email from Corporate Services with the subject Document Signatures Required.

Click on the GET STARTED link.
You will be redirected to a page as below on the DocuSign website. DocuSign is the partner that CSP uses for managing our electronic signatures. To sign the documents, you will not be required to create an account on DocuSign or pay for the service. Once you land on the page, proceed to the step below.
To begin with the electronic signing, agree to use electronic records and signatures (see below).
Then click CONTINUE (see ).

You will see the documents that you have to sign. Scroll down to review the documents which you have to sign. All documents will be available here. When you are ready to sign, click START to begin signing. The system will automatically guide you to the signature locations.

You will be directed to the first place where your signature is required. Click SIGN at the signature location (as shown in the red box below)

An Adopt Your Signature window will appear as shown below. Adopt your signature from the proposed options, or draw your own signature. When you have made the appropriate selection, click ADOPT AND SIGN to start signing the document.

The system will direct you to the next place for your signature. Click SIGN at every location where your signature is required.
When you are done with the entire form, click FINISH.

Monitoring Status of the Sent Documents

If you are the request initiator, the request will be assigned to you at the Signature Step. On the service request form, you will see an ID Verification and Signature Status section as shown below. This section displays the real-time status of identity verification and document signing for every signatory for your document set.

The appropriate status tags will turn green when a person verifies their identity or signs the documents .
You can resend the email with a signature request at any time by clicking the Resend button located in the ID Verification and Signature Status section .
On the Signature Step, you can review any document before and after it has been signed. To review a document, in the ID Verification and Signature Status section, click on the name of a document in the top row as shown above .

When all your company's key persons have verified their identities and signed all the documents, the service request will be automatically assigned to staff.

FAQ:

Can I send an eSigning request to a different email address?

If on the Signing step assigned to you, the signatory's email address had to be changed, or if the request had to be sent to another email. You can contact request Service Team to send the request to another email address.

If the email address on the signatory was changed, make sure to update it by starting the Update Personal Details request.

Can I correct/change the signature after adopting it?

If you haven't clicked the Finish button, you will be able to do a correction on the document. For that, please get in touch with your staff team.

If you have finished signing the document, you will have to sign a copy of the document. For that, please get in touch with your staff team.

If you have a DocuSign account, you will be able to log in, correct, or delete the signature.