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v1.0

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Guides

v1.0

Immigration Services

Getting Started

Overview of CSP Platform
First Time Login
Create a User Account
Navigating in CSP
How to Use Service Requests
- Start a New Service Request
Using the Dashboard
Services Available in CSP
Getting Online Help
FAQs

Your Account Profile

Change Your Profile Information
- Change Login ID
- Change Password
Add, Edit, and Deactivate Users
- Deactivating User Account
Set up Two-Factor Authentication

Common Tasks

Payments, Invoices, Account Balance
Communicating with Service Team
- Manage Conversation Participants in CSP
Upload and Manage Documents
Signing Documents Electronically
- ID Verification
Checking Service Progress Status
View Your Company's Profile
View Current Subscriptions
Change or Edit an Address Field
Mail Delivery Report
Meet Your Team

Service Specific Help

Introduction
Company Administration Services
Accounting Services
Immigration Services

Troubleshooting

Changes I made on request are not saved, what should I do?
I am unable to log into my account, what should I do?
I can't receive DocuSign Emails, what should I do?
I don’t have access to some types of requests and pages, what should I do?
I want all emails from CSP to be sent on one email address, what should I do?
Device Compatibility and Supported Browsers

Immigration Services

All services related to Immigration are listed under this category

This category consists of the following services:

Immigration Services Inquiry
Apply for Employment Pass
Apply For Dependent Pass
Apply for Entrepreneur Pass
Apply for Letter of Consent
Renew Employment Pass
Renew Dependent Pass
Renew Entrepreneur Pass
Other Immigration Service